Privacy Policy

Our Commitment to Privacy

At Support Gaza Families, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services. We believe in complete transparency about our data practices and are committed to maintaining the highest standards of privacy protection.

Detailed Privacy Practices

1. Information We Collect Automatically

When you visit our website, we may collect basic, non-identifiable information for analytics purposes. This may include pages visited, time spent on the site, browser type, device information, and general location (city/country). This data is collected only through privacy-friendly analytics tools and is used to improve the website's performance and content. No personally identifiable information is collected automatically.

2. Information Donors Provide During Verification

If you wish to connect with a family in Gaza, you may be asked to provide certain personal details for verification, including ID proof and video call confirmation. We want to emphasize that we do not store, record, or archive any donor verification materials. This information is used only in real time to confirm your identity and is not retained on our systems.

3. Information Families Provide During Verification

Verified families may share with us their mobile phone number, ID proof, background details, and location information. This information is kept entirely offline on secure devices and is never uploaded, stored, or shared online. On our public website, we only display the family's name and their current situation (as shared by them). We do not publish or disclose contact details, ID documents, or exact locations online.

4. How We Protect Your Data

We take privacy seriously and implement comprehensive safeguards to protect your information. Donor verification data is never stored or retained on our systems. Family data is kept offline in encrypted or secure devices. We ensure that no sensitive information is transmitted over insecure channels, and all data handling follows strict security protocols.

5. Sharing of Information

We do not sell, rent, or trade your information to anyone. Information is shared only between verified donors and verified families, and only after mutual consent has been obtained. We act as a facilitator for connections but never as a data broker or information seller.

6. Third-Party Services

We use privacy-friendly analytics tools to measure site traffic and improve user experience. These services do not track you across other sites and do not store personally identifiable information. We carefully select third-party services that align with our privacy standards and values.

7. Data Retention and Deletion

We maintain a strict policy of minimal data retention. Most information is processed in real-time and immediately deleted. Any data that must be retained for operational purposes is kept for the shortest time possible and is subject to regular review and deletion protocols.

8. Your Rights and Choices

You have the right to request information about what data we may have about you, request deletion of any stored data, and opt out of any data collection practices. We are committed to honoring these requests promptly and completely.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Changes will be reflected on this page with a new "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. International Data Transfers

Our operations may involve data transfers across international borders. We ensure that all such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information regardless of where it is processed or stored.

Contact Us

If you have questions about this Privacy Policy or our data practices, we encourage you to reach out to us. You can contact us at contact@supportgazafamilies.org or admin@supportgazafamilies.org. We are committed to addressing your privacy concerns promptly and transparently.

Last Updated: January 2025